Results of search for 'ccl=su:"customer"' › Brickfields Asia College Library catalog

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		No cover image available Strategic customer management [electronic resource] : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow. by Payne, Adrian \| Frow, Pennie \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Cambridge : Cambridge University Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Revenue recognition [electronic resource] : principles and practices / Frank J. Beil. by Beil, Frank J. Series: 2013 digital library \| Financial accounting and auditing collectionEdition: 1st ed.Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Managing the new customer relationship [electronic resource] : strategies to engage the social customer and build lasting value / Ian H. Gordon. by Gordon, Ian H \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Salesforce CRM admin cookbook [electronic resource] / Paul Goodey. by Goodey, Paul \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham, UK : Packt Publishing, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Emotional labor in the 21st century [electronic resource] diverse perspectives on the psychology of emotion regulation at work / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp. by Grandey, Alicia \| Diefendorff, James \| Rupp, Deborah E, 1975- \| ProQuest (Firm). Series: Organization and management series (Routledge (Firm))Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York ; Oxfordshire, England : Routledge, c2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Microsoft Dynamics CRM 2011 reporting [electronic resource] : everything you need to know to work with reports in Dynamics CRM 2011 / Damian Sinay. by Sinay, Damian \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham : Packt Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		CiviCRM cookbook [electronic resource] : master this web-based constituent relationship management software for nonprofit and civic sector organizations / Tony Horrocks. by Horrocks, Tony \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham : Packt Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Marketing strategy for small- to medium-sized manufacturers [electronic resource] : a practical guide for generating growth, profit, and sales / Charles E. France. by France, Charles E. Series: 2013 digital library \| Marketing strategy collectionEdition: 1st ed.Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Salesforce CRM [electronic resource] : the definitive admin handbook / Paul Goodey. by Goodey, Paul \| ProQuest (Firm). Edition: 2nd ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham, UK : Packt Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Value creation in management accounting [electronic resource] : using information to capture customer value / CJ McNair-Connolly ... [et al.]. by McNair-Connolly, C. J. Series: 2013 digital library \| Managerial accounting collectionEdition: 1st ed.Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Reshaping retail [electronic resource] : why technology is transforming the industry and how to win in the new consumer driven world / Stefan Niemeier, Andrea Zocchi, and Marco Catena. by Niemeier, Stefan, 1973- \| Zocchi, Andrea \| Catena, Marco, 1977- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chichester, West Sussex, U.K. : Wiley, c2013Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Involving customers in new service development [electronic resource] / editors, Bo Edvardsson ... [et al.]. by Edvardsson, Bo, 1952- \| ProQuest (Firm). Series: Series on technology management ; v. 11Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Hackensack, NJ ; London : Imperial College Press ; Distributed by World Scientific Publishing Co., c2006Online access: Click to View Availability: No items available. Add to cart (remove)
		Microsoft Dynamics CRM 2011 cookbook [electronic resource] : includes over 75 incredible recipes for deploying, configuring, and customizing your CRM application / Dipankar Bhattacharya. by Bhattacharya, Dipankar \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham : Packt Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		True alignment : linking company culture with customer needs for extraordinary results / Edgar Papke. by Papke, Edgar. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : AMACOM, [2014]Copyright date: 2014Online access: Click to View Availability: No items available. Add to cart (remove)
		Service quality measurement [electronic resource] : issues and perspectives / L.L.R. Rodrigues ... [et al.]. by Rodrigues, L. L. R \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hamburg : Anchor Academic Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Contemporary selling [electronic resource] building relationships, creating value / Mark W. Johnston and Greg W. Marshall. by Johnston, Mark W \| Marshall, Greg W \| ProQuest (Firm). Edition: 4th ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York ; Oxfordshire, England : Routledge, c2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Maximize your social : one-stop guide to building a social media strategy for marketing and business success / Neal Schaffer. by Schaffer, Neal. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Demand-driven inventory optimization and replenishment : creating a more efficient supply chain / Robert A. Davis. by Davis, Robert A, 1947-. Series: Wiley and SAS business seriesMaterial type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2013]Copyright date: 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		The innovative sale / Mark Donnolo. by Donnolo, Mark. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : American Management Association, [2014]Copyright date: 2014Other title: Innovative sale : unleash your creativity for better customer solutions and extraordinary results.Online access: Click to View Availability: No items available. Add to cart (remove)
		Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. by Blunt, Carolyn \| Hill-Wilson, Martin \| Ward, Andrew. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chichester, England : Wiley, 2013Copyright date: 2013Online access: Click to View Availability: No items available. Add to cart (remove)

		No cover image available Strategic customer management [electronic resource] : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow. by Payne, Adrian \| Frow, Pennie \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Cambridge : Cambridge University Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Revenue recognition [electronic resource] : principles and practices / Frank J. Beil. by Beil, Frank J. Series: 2013 digital library \| Financial accounting and auditing collectionEdition: 1st ed.Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Managing the new customer relationship [electronic resource] : strategies to engage the social customer and build lasting value / Ian H. Gordon. by Gordon, Ian H \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Salesforce CRM admin cookbook [electronic resource] / Paul Goodey. by Goodey, Paul \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham, UK : Packt Publishing, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Emotional labor in the 21st century [electronic resource] diverse perspectives on the psychology of emotion regulation at work / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp. by Grandey, Alicia \| Diefendorff, James \| Rupp, Deborah E, 1975- \| ProQuest (Firm). Series: Organization and management series (Routledge (Firm))Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York ; Oxfordshire, England : Routledge, c2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Microsoft Dynamics CRM 2011 reporting [electronic resource] : everything you need to know to work with reports in Dynamics CRM 2011 / Damian Sinay. by Sinay, Damian \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham : Packt Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		CiviCRM cookbook [electronic resource] : master this web-based constituent relationship management software for nonprofit and civic sector organizations / Tony Horrocks. by Horrocks, Tony \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham : Packt Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Marketing strategy for small- to medium-sized manufacturers [electronic resource] : a practical guide for generating growth, profit, and sales / Charles E. France. by France, Charles E. Series: 2013 digital library \| Marketing strategy collectionEdition: 1st ed.Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Salesforce CRM [electronic resource] : the definitive admin handbook / Paul Goodey. by Goodey, Paul \| ProQuest (Firm). Edition: 2nd ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham, UK : Packt Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Value creation in management accounting [electronic resource] : using information to capture customer value / CJ McNair-Connolly ... [et al.]. by McNair-Connolly, C. J. Series: 2013 digital library \| Managerial accounting collectionEdition: 1st ed.Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Reshaping retail [electronic resource] : why technology is transforming the industry and how to win in the new consumer driven world / Stefan Niemeier, Andrea Zocchi, and Marco Catena. by Niemeier, Stefan, 1973- \| Zocchi, Andrea \| Catena, Marco, 1977- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chichester, West Sussex, U.K. : Wiley, c2013Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Involving customers in new service development [electronic resource] / editors, Bo Edvardsson ... [et al.]. by Edvardsson, Bo, 1952- \| ProQuest (Firm). Series: Series on technology management ; v. 11Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London : Hackensack, NJ ; London : Imperial College Press ; Distributed by World Scientific Publishing Co., c2006Online access: Click to View Availability: No items available. Add to cart (remove)
		Microsoft Dynamics CRM 2011 cookbook [electronic resource] : includes over 75 incredible recipes for deploying, configuring, and customizing your CRM application / Dipankar Bhattacharya. by Bhattacharya, Dipankar \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Birmingham : Packt Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		True alignment : linking company culture with customer needs for extraordinary results / Edgar Papke. by Papke, Edgar. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : AMACOM, [2014]Copyright date: 2014Online access: Click to View Availability: No items available. Add to cart (remove)
		Service quality measurement [electronic resource] : issues and perspectives / L.L.R. Rodrigues ... [et al.]. by Rodrigues, L. L. R \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Hamburg : Anchor Academic Pub., 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Contemporary selling [electronic resource] building relationships, creating value / Mark W. Johnston and Greg W. Marshall. by Johnston, Mark W \| Marshall, Greg W \| ProQuest (Firm). Edition: 4th ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York ; Oxfordshire, England : Routledge, c2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Maximize your social : one-stop guide to building a social media strategy for marketing and business success / Neal Schaffer. by Schaffer, Neal. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Demand-driven inventory optimization and replenishment : creating a more efficient supply chain / Robert A. Davis. by Davis, Robert A, 1947-. Series: Wiley and SAS business seriesMaterial type: Text; Format: available online ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2013]Copyright date: 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		The innovative sale / Mark Donnolo. by Donnolo, Mark. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: New York : American Management Association, [2014]Copyright date: 2014Other title: Innovative sale : unleash your creativity for better customer solutions and extraordinary results.Online access: Click to View Availability: No items available. Add to cart (remove)
		Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward. by Blunt, Carolyn \| Hill-Wilson, Martin \| Ward, Andrew. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chichester, England : Wiley, 2013Copyright date: 2013Online access: Click to View Availability: No items available. Add to cart (remove)

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