Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.

By: Blunt, CarolynContributor(s): Hill-Wilson, Martin | Ward, AndrewMaterial type: TextTextPublisher: Chichester, England : Wiley, 2013Copyright date: 2013Description: 1 online resource (252 pages) : illustrationsContent type: text Media type: computer Carrier type: online resourceISBN: 9781118770566; 9781118662656Subject(s): Consumer satisfaction | Customer relations -- Management | Customer servicesGenre/Form: Electronic books.Additional physical formats: Print version:: Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation.DDC classification: 658.812 LOC classification: HF5415.335 | .B586 2013Online resources: Click to View
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Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013).

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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