Results of search for 'ccl=su:"customer"' › Brickfields Asia College Library catalog

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		No cover image available Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available The real-time contact center [electronic resource] / Donna Fluss. by Fluss, Donna \| ProQuest (Firm). Edition: 1st ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York, NY : AMACOM Books, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Conquering consumerspace [electronic resource] : marketing strategies for a branded world / Michael R. Solomon. by Solomon, Michael R \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available ProfitBrand [electronic resource] : how to increase the profitability, accountability & sustainability of brands / Nick Wreden. by Wreden, Nick \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, c2005Other title: Profit brand.Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available The consumer-- or else! [electronic resource] : consumer-centric business paradigms / Camille P. Schuster, Donald F. Dufek. by Schuster, Camille Passler, 1950- \| Dufek, Donald F \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : International Business Press, c2004Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve \| Elliott, Dominic \| Harris, Kim \| ProQuest (Firm). Series: Journal of services marketing ; v.19, no. 5Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by van Riel, Allard C. R \| ProQuest (Firm). Series: Managing service quality: an international journal ; v. 15, no. 6Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Handbook of CRM [electronic resource] : achieving excellence in customer management / Adrian Payne. by Payne, Adrian. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: Amsterdam ; London : Elsevier Butterworth-Heinemann, 2006Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Creating value with customers [electronic resource] / editor: Robert M. Randall. by Randall, Robert M \| ProQuest (Firm). Series: Strategy & leadership ; v.34, no.2Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. by Sherman, Rachel, 1970- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Berkeley : University of California Press, c2006Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Service quality [electronic resource] : an Emerald guide. by ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2003Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Customer relationship management [electronic resource] : an Emerald guide. by ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Corporate and customer communications [electronic resource] : an Emerald guide. by ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Customer loyalty, retention, and customer relationship management [electronic resource]. by ProQuest (Firm). Series: Journal of Consumer Marketing ; 23, no. 7Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Pathways less travelled to value creation [electronic resource] : interaction, dialogue and knowledge generation / guest editor, David Ballantyne. by Ballantyne, David \| ProQuest (Firm). Series: Journal of business & industrial marketing ; v. 19, no. 2.Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by Kandampully, Jay \| Fisk, Raymond P \| ProQuest (Firm). Series: Managing service quality ; v. 14, no. 2/3, 2004.Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available User-centered design stories [electronic resource] : real-world UCD case files / edited by Carol Righi and Janice James. by Righi, Carol \| James, Janice (Janice Sue) \| ProQuest (Firm). Series: Morgan Kaufmann series in interactive technologiesMaterial type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam ; Boston : Elsevier/Morgan Kaufman, c2007Other title: Real-world UCD case studies.Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Customer relationship management systems handbook [electronic resource] / Duane E. Sharp. by Sharp, Duane E \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Boca Raton : Auerbach Publications, c2003Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available E-Service [electronic resource] : new directions in theory and practice / edited by Roland T. Rust and P.K. Kannan. by Rust, Roland T \| Kannan, P. K \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Armonk, N.Y. : M.E. Sharpe, c2002Other title: EService : new directions in theory and practice.Online access: Click to View Availability: No items available. Add to cart (remove)

		No cover image available Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R, 1964- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available The real-time contact center [electronic resource] / Donna Fluss. by Fluss, Donna \| ProQuest (Firm). Edition: 1st ed.Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York, NY : AMACOM Books, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. by Evenson, Renee, 1951- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Conquering consumerspace [electronic resource] : marketing strategies for a branded world / Michael R. Solomon. by Solomon, Michael R \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : AMACOM, c2003Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available ProfitBrand [electronic resource] : how to increase the profitability, accountability & sustainability of brands / Nick Wreden. by Wreden, Nick \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: London ; Sterling, VA : Kogan Page, c2005Other title: Profit brand.Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available The consumer-- or else! [electronic resource] : consumer-centric business paradigms / Camille P. Schuster, Donald F. Dufek. by Schuster, Camille Passler, 1950- \| Dufek, Donald F \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : International Business Press, c2004Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve \| Elliott, Dominic \| Harris, Kim \| ProQuest (Firm). Series: Journal of services marketing ; v.19, no. 5Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Service innovation management [electronic resource] / guest editor Allard C.R. van Riel. by van Riel, Allard C. R \| ProQuest (Firm). Series: Managing service quality: an international journal ; v. 15, no. 6Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Handbook of CRM [electronic resource] : achieving excellence in customer management / Adrian Payne. by Payne, Adrian. Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: Amsterdam ; London : Elsevier Butterworth-Heinemann, 2006Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Creating value with customers [electronic resource] / editor: Robert M. Randall. by Randall, Robert M \| ProQuest (Firm). Series: Strategy & leadership ; v.34, no.2Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Class acts [electronic resource] : service and inequality in luxury hotels / Rachel Sherman. by Sherman, Rachel, 1970- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Berkeley : University of California Press, c2006Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Service quality [electronic resource] : an Emerald guide. by ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2003Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Customer relationship management [electronic resource] : an Emerald guide. by ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Corporate and customer communications [electronic resource] : an Emerald guide. by ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Customer loyalty, retention, and customer relationship management [electronic resource]. by ProQuest (Firm). Series: Journal of Consumer Marketing ; 23, no. 7Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2006Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Pathways less travelled to value creation [electronic resource] : interaction, dialogue and knowledge generation / guest editor, David Ballantyne. by Ballantyne, David \| ProQuest (Firm). Series: Journal of business & industrial marketing ; v. 19, no. 2.Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by Kandampully, Jay \| Fisk, Raymond P \| ProQuest (Firm). Series: Managing service quality ; v. 14, no. 2/3, 2004.Material type: Text; Format: electronic available online ; Literary form: Not fiction ; Audience: General; Publication details: [Bradford, England] : Emerald Group Pub., 2004Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available User-centered design stories [electronic resource] : real-world UCD case files / edited by Carol Righi and Janice James. by Righi, Carol \| James, Janice (Janice Sue) \| ProQuest (Firm). Series: Morgan Kaufmann series in interactive technologiesMaterial type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Amsterdam ; Boston : Elsevier/Morgan Kaufman, c2007Other title: Real-world UCD case studies.Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Customer relationship management systems handbook [electronic resource] / Duane E. Sharp. by Sharp, Duane E \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Boca Raton : Auerbach Publications, c2003Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available E-Service [electronic resource] : new directions in theory and practice / edited by Roland T. Rust and P.K. Kannan. by Rust, Roland T \| Kannan, P. K \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Armonk, N.Y. : M.E. Sharpe, c2002Other title: EService : new directions in theory and practice.Online access: Click to View Availability: No items available. Add to cart (remove)

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Your search returned 347 results.