Handbook of CRM [electronic resource] : achieving excellence in customer management / Adrian Payne.

By: Payne, AdrianMaterial type: TextTextPublication details: Amsterdam ; London : Elsevier Butterworth-Heinemann, 2006Description: xx, 438 p. : illSubject(s): Customer relations | Relationship marketing -- ManagementGenre/Form: Electronic books.DDC classification: 658.812 LOC classification: HF5415.5 | .P39 2006Online resources: Click to View
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Includes bibliographical references and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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