Service quality [electronic resource] : research perspectives / Benjamin Schneider, Susan S. White.
Material type: TextSeries: Foundations for organizational sciencePublication details: Thousand Oaks, Calif. : Sage Publications, c2004Description: xiii, 185 p. : illSubject(s): Customer services -- Quality control -- Research | Customer services -- Management -- Research | Consumer satisfaction -- ResearchGenre/Form: Electronic books.LOC classification: HF5415.5 | .S338 2004Online resources: Click to ViewNo physical items for this record
Includes bibliographical references and indexes.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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