Service quality research perspectives /
Schneider, Benjamin, 1938-
Service quality research perspectives / [electronic resource] : Benjamin Schneider, Susan S. White. - Thousand Oaks, Calif. : Sage Publications, c2004. - xiii, 185 p. : ill. - Foundations for organizational science . - Foundations for organizational science. .
Includes bibliographical references and indexes.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services--Quality control--Research.
Customer services--Management--Research.
Consumer satisfaction--Research.
Electronic books.
HF5415.5 / .S338 2004
Service quality research perspectives / [electronic resource] : Benjamin Schneider, Susan S. White. - Thousand Oaks, Calif. : Sage Publications, c2004. - xiii, 185 p. : ill. - Foundations for organizational science . - Foundations for organizational science. .
Includes bibliographical references and indexes.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services--Quality control--Research.
Customer services--Management--Research.
Consumer satisfaction--Research.
Electronic books.
HF5415.5 / .S338 2004