Managing quality [electronic resource] : managerial and critical perspectives / Mihaela Kelemen.

By: Kelemen, Mihaela, 1968-Contributor(s): ProQuest (Firm)Material type: TextTextPublication details: London ; Thousand Oaks : SAGE Publications, 2003Description: xi, 209 p. : illISBN: 9780857022288 (electronic bk.)Subject(s): Total quality management | Total quality management -- Great Britain | Total quality management -- Great Britain -- Case studiesGenre/Form: Electronic books.DDC classification: 658.4010941 LOC classification: HD62.15 | .K453 2003Online resources: Click to View
Contents:
pt. 1. Theoretical perspectives on quality -- pt. 2. Practical approaches to quality -- pt. 3. Consequences of quality -- pt. 4. Case studies on quality management.
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Includes bibliographical references (p. [186]-199) and index.

pt. 1. Theoretical perspectives on quality -- pt. 2. Practical approaches to quality -- pt. 3. Consequences of quality -- pt. 4. Case studies on quality management.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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