Crisis management by apology [electronic resource] : corporate responses to allegations of wrongdoing / Keith Michael Hearit.

By: Hearit, Keith MichaelContributor(s): ProQuest (Firm)Material type: TextTextSeries: LEA's communication seriesPublication details: Mahwah, N.J. : Lawrence Erlbaum Associates, c2006Description: ix, 250 pSubject(s): Corporate image | Crisis management | Apologizing | Corporations -- Public relations | Business communicationGenre/Form: Electronic books.DDC classification: 659.2 LOC classification: HD59.2 | .H43 2006Online resources: Click to View
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Includes bibliographical references (p. 219-240) and indexes.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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