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Crisis management by apology corporate responses to allegations of wrongdoing /

Hearit, Keith Michael.

Crisis management by apology corporate responses to allegations of wrongdoing / [electronic resource] : Keith Michael Hearit. - Mahwah, N.J. : Lawrence Erlbaum Associates, c2006. - ix, 250 p. - LEA's communication series . - LEA's communication series. .

Includes bibliographical references (p. 219-240) and indexes.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

ISBN:

LCCN:

Subjects--Topical Terms:
Corporate image.
Crisis management.
Apologizing.
Corporations--Public relations.
Business communication.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: HD59.2 / .H43 2006

Dewey Class. No.: 659.2

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