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		No cover image available Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. by Allen, Danica R, 1959- [author.] \| American Society for Quality. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: 2004Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen. by Allen, Danica R, 1959- [author.] \| American Society for Quality. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2004Copyright date: 2004Online access: Click to View Availability: No items available. Add to cart (remove)
		Lean-Six Sigma for healthcare : a senior leader guide to improving cost and throughput / Chip Caldwell, Greg Butler, Nancy Poston. by Caldwell, Chip [author.] \| Butler, Greg [author.] \| Poston, Nancy [author.] \| American Society for Quality [issuing body.]. Edition: Second edition.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Online access: Click to View Availability: No items available. Add to cart (remove)
		Lean-Six Sigma for healthcare : a senior leader guide to improving cost and throughput / Chip Caldwell, Greg Butler, Nancy Poston. by Caldwell, Chip [author.] \| Butler, Greg [author.] \| Poston, Nancy [author.] \| American Society for Quality [issuing body.]. Edition: Second edition.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Online access: Click to View Availability: No items available. Add to cart (remove)
		Journey to excellence : how Baldridge Health Care leaders succeed / Kathleen J. Goonan, Joseph A. Muzikowski, Patricia K. Stoltz. by Goonan, Kathleen Jennison [author.] \| Muzikowski, Joseph A [author.] \| Stoltz, Patricia K [author.] \| American Society for Quality [issuing body.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Online access: Click to View Availability: No items available. Add to cart (remove)
		Journey to excellence : how Baldridge Health Care leaders succeed / Kathleen J. Goonan, Joseph A. Muzikowski, Patricia K. Stoltz. by Goonan, Kathleen Jennison [author.] \| Muzikowski, Joseph A [author.] \| Stoltz, Patricia K [author.] \| American Society for Quality [issuing body.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2009Online access: Click to View Availability: No items available. Add to cart (remove)
		Principles of quality costs : financial measures for strategic implementation of quality management / Douglas C. Wood, editor ; sponsored by the American Society for Quality, Quality Management Division. by Wood, Douglas C, 1955- [editor.]. Edition: Fourth edition.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Principles of quality costs : financial measures for strategic implementation of quality management / Douglas C. Wood, editor ; sponsored by the American Society for Quality, Quality Management Division. by Wood, Douglas C, 1955- [editor.]. Edition: Fourth edition.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2013Online access: Click to View Availability: No items available. Add to cart (remove)
		Improving healthcare using Toyota lean production methods : 46 steps for improvement / Robert Chalice. by Chalice, Robert [author.] \| Chalice, Robert. Stop rising healthcare costs using Toyota lean production methods \| American Society for Quality [issuing body.]. Edition: Second edition.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2007Online access: Click to View Availability: No items available. Add to cart (remove)
		Improving healthcare using Toyota lean production methods : 46 steps for improvement / Robert Chalice. by Chalice, Robert [author.] \| Chalice, Robert. Stop rising healthcare costs using Toyota lean production methods \| American Society for Quality [issuing body.]. Edition: Second edition.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2007Online access: Click to View Availability: No items available. Add to cart (remove)
		Using ISO 9001 in healthcare : applications for quality systems, performance improvement, clinical integration, and accreditation / James M. Levett, Robert G. Burney. by Levett, James M, 1949- [author.] \| Burney, Robert G, 1936- [author.] \| American Society for Quality [issuing body.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Online access: Click to View Availability: No items available. Add to cart (remove)
		Using ISO 9001 in healthcare : applications for quality systems, performance improvement, clinical integration, and accreditation / James M. Levett, Robert G. Burney. by Levett, James M, 1949- [author.] \| Burney, Robert G, 1936- [author.] \| American Society for Quality [issuing body.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Milwaukee, Wisconsin : ASQ Quality Press, 2011Online access: Click to View Availability: No items available. Add to cart (remove)