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Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan. by Reason, Ben, 1972- [author.] | Lvlie, Lavrans, 1969- [author.] | Flu, Melvin Brand, 1966- [author.] | Lai, Wendy [cover designer.] | Gates, Melissa [illustrator.] | Leeuvan, Wendy Van [editor.]. Material type:  Text; Format:
available online
 ; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2016Copyright date: 2016Online access: Click to View Availability: No items available.
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Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan. by Reason, Ben, 1972- [author.] | Lvlie, Lavrans, 1969- [author.] | Flu, Melvin Brand, 1966- [author.] | Lai, Wendy [cover designer.] | Gates, Melissa [illustrator.] | Leeuvan, Wendy Van [editor.]. Material type: Text; Format:
available online
; Literary form:
Not fiction
Publisher: Hoboken, New Jersey : Wiley, 2016Copyright date: 2016Online access: Click to View Availability: No items available.
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