Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.

By: Reason, Ben, 1972- [author.]Contributor(s): Lvlie, Lavrans, 1969- [author.] | Flu, Melvin Brand, 1966- [author.] | Lai, Wendy [cover designer.] | Gates, Melissa [illustrator.] | Leeuvan, Wendy Van [editor.]Material type: TextTextPublisher: Hoboken, New Jersey : Wiley, 2016Copyright date: 2016Description: 1 online resource (161 pages) : illustrations (some color)Content type: text Media type: computer Carrier type: online resourceISBN: 9781118988947Subject(s): Customer services | Customer relationsGenre/Form: Electronic books.Additional physical formats: Print version:: Service design for business : a practical guide to optimizing the customer experience.DDC classification: 658.8/12 LOC classification: HF5415.5 | .R435 2016Online resources: Click to View
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Includes index.

Description based on print version record.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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