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Small business smarts [electronic resource] : building buzz with social media / Steve O'Leary, Kim Sheehan, and Sterling Lentz.

by O'Leary, Steve | Sheehan, Kim | Lentz, Sterling | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Santa Barbara, Calif. : Praeger, c2011Online access: Click to View Availability: No items available.

Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.

by Evenson, Renee, 1951- | ProQuest (Firm).

Edition: 1st ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New York : American Management Association, c2012Online access: Click to View Availability: No items available.

America's service meltdown [electronic resource] : restoring service excellence in the age of the customer / Raul Pupo.

by Pupo, Raul | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010Online access: Click to View Availability: No items available.

Stakeholders matter [electronic resource] : a new paradigm for strategy in society / Sybille Sachs and Edwin Ruhli.

by Sachs, Sybille | Ruhli, Edwin | ProQuest (Firm).

Series: Business, value creation, and societyMaterial type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Cambridge ; New York : Cambridge University Press, 2011Online access: Click to View Availability: No items available.

Luxury retail management [electronic resource] : how the world's top brands provide quality product and service support / Michel Chevalier, Michel Gutsatz.

by Chevalier, Michel | Gutsatz, Michel | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Singapore : Wiley, 2012Online access: Click to View Availability: No items available.

The financial services marketing handbook [electronic resource] : tactics and techniques that produce results / Evelyn Ehrlich and Duke Fanelli.

by Ehrlich, Evelyn, 1950- | Fanelli, Duke, 1954- | ProQuest (Firm).

Edition: 2nd ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hoboken, NJ : Bloomberg Press, c2012Online access: Click to View Availability: No items available.

Brand advocates [electronic resource] : turning enthusiastic customers into a powerful marketing force / Rob Fuggetta.

by Fuggetta, Rob | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012Online access: Click to View Availability: No items available.

Design like Apple [electronic resource] : seven principles for creating insanely great products, services, and experiences / John Edson.

by Edson, John, 1966- | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012Online access: Click to View Availability: No items available.

Brand real [electronic resource] : how smart companies live their brand promise and inspire fierce customer loyalty / Laurence Vincent.

by Vincent, Laurence | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New York : American Management Association, 2012Online access: Click to View Availability: No items available.

Customer media in een sociaal medialandschap [electronic resource] : rede uitgesproken bij de aanvaarding van het ambt van bijzonder hoogleraar Customer Media aan de Universiteit van Amsterdam op donderdag 3 november 2011 / door Peter Kerkhof.

by Kerkhof, Peter | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Amsterdam : Vossiuspers UvA, 2012Online access: Click to View Availability: No items available.

HR at your service [electronic resource] : lessons from benchmark service organizations / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.

by Latham, Gary P | Ford, Robert C | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Alexandria, Va. : Society for Human Resource Management, 2012Online access: Click to View Availability: No items available.

The five golden rules of negotiation [electronic resource] / Philippe Korda.

by Korda, Philippe.

Series: Human resource management and organizational behavior collectionEdition: 1st ed.Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher number: 2 | BEPPublication details: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2011Online access: Click to View Availability: No items available.

The book of business awesome [electronic resource] : how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do / Scott Stratten.

by Stratten, Scott | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, Inc., c2012Online access: Click to View Availability: No items available.

Clients first [electronic resource] : the two word miracle / Joseph Callaway, JoAnn Callaway.

by Callaway, Joseph, 1943- | Callaway, JoAnn, 1944- | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012, c2013Online access: Click to View Availability: No items available.

Implementing SugarCRM 5.x [electronic resource] : install, configure, and administer a robust customer relationship management system using SugarCRM / Angel Magana, Michael Whitehead.

by Magana, Angel | Whitehead, Michael | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Olton Birmingham [England] : Packt Pub. Ltd., 2010Online access: Click to View Availability: No items available.

Microsoft Dynamics Sure Step 2010 [electronic resource] : the smart guide to the successful delivery of Microsoft Dynamics business solutions / Chandru Shankar, Vincent Bellefroid.

by Shankar, Chandru | Bellefroid, Vincent | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Olton, Birmingham : Packt Pub. Ltd., 2011Online access: Click to View Availability: No items available.

What's the future of business? [electronic resource] : changing the way businesses create experiences / Brian Solis.

by Solis, Brian | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2013Online access: Click to View Availability: No items available.

Anticipate [electronic resource] : know what your customers want before they do / Bill Thomas, Jeff Tobe.

by Thomas, Bill, 1955- | Tobe, Jeff | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, 2013Online access: Click to View Availability: No items available.

Oracle Siebel CRM 8 installation and management [electronic resource] : install, configure, and manage a robust customer relationship management system using Siebel CRM / Alexander Hansal.

by Hansal, Alexander | Weigl, Michael | Bull, Tim | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Birmingham, U.K. : Packt Pub., 2010Online access: Click to View Availability: No items available.

Oracle Siebel CRM 8 developer's handbook [electronic resource] : a practical guide to configuring, automating, and extending Siebel CRM applications / Alexander Hansal.

by Hansal, Alexander | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Birmingham, U.K. : Packt Enterprise, 2011Online access: Click to View Availability: No items available.

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