Municipal benchmarks [electronic resource] : assessing local performance and establishing community standards / David N. Ammons.

By: Ammons, David NContributor(s): ProQuest (Firm)Material type: TextTextPublication details: Thousand Oaks, Calif. : Sage Publications, c2001Edition: 2nd edDescription: ix, 501 p. : illSubject(s): Municipal services -- United States -- Evaluation | Municipal government -- United States -- Evaluation | Benchmarking (Managememt) -- United StatesGenre/Form: Electronic books.DDC classification: 352.3/214/0973 LOC classification: HD4605 | .A667 2001Online resources: Click to View
Contents:
Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.
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Includes bibliographical references (p. 471-481) and index.

Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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