Municipal benchmarks assessing local performance and establishing community standards /
Ammons, David N.
Municipal benchmarks assessing local performance and establishing community standards / [electronic resource] : David N. Ammons. - 2nd ed. - Thousand Oaks, Calif. : Sage Publications, c2001. - ix, 501 p. : ill.
Includes bibliographical references (p. 471-481) and index.
Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Municipal services--Evaluation.--United States
Municipal government--Evaluation.--United States
Benchmarking (Managememt)--United States.
Electronic books.
HD4605 / .A667 2001
352.3/214/0973
Municipal benchmarks assessing local performance and establishing community standards / [electronic resource] : David N. Ammons. - 2nd ed. - Thousand Oaks, Calif. : Sage Publications, c2001. - ix, 501 p. : ill.
Includes bibliographical references (p. 471-481) and index.
Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Municipal services--Evaluation.--United States
Municipal government--Evaluation.--United States
Benchmarking (Managememt)--United States.
Electronic books.
HD4605 / .A667 2001
352.3/214/0973