Municipal benchmarks assessing local performance and establishing community standards /

Ammons, David N.

Municipal benchmarks assessing local performance and establishing community standards / [electronic resource] : David N. Ammons. - 2nd ed. - Thousand Oaks, Calif. : Sage Publications, c2001. - ix, 501 p. : ill.

Includes bibliographical references (p. 471-481) and index.

Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones.


Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.






Municipal services--Evaluation.--United States
Municipal government--Evaluation.--United States
Benchmarking (Managememt)--United States.


Electronic books.

HD4605 / .A667 2001

352.3/214/0973