Virtual reference training [electronic resource] : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.

By: Hirko, BuffContributor(s): Ross, Mary Bucher, 1948- | ProQuest (Firm)Material type: TextTextPublication details: Chicago : American Library Association, 2004Description: v, 160 p. : illSubject(s): Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case studies | Electronic reference services (Libraries) -- Study and teaching | Reference librarians -- Training of | Reference librarians -- In-service trainingGenre/Form: Electronic books.DDC classification: 025.5/24 LOC classification: Z711.45 | .H57 2004Online resources: Click to View
Contents:
Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.
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Includes bibliographical references (p. 153-155) and index.

Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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