Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 ETourism Conference, January 19-22 2021.
W�orndl, Wolfgang.
Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 ETourism Conference, January 19-22 2021. - 1st ed. - 1 online resource (587 pages)
Intro -- Preface -- Organization -- ENTER21 Scientific Committee -- Contents -- Part I: Technology -- The Evolution of Chatbots in Tourism: A Systematic Literature Review -- 1 Introduction -- 2 Review Methodology -- 3 Results Presentation -- 4 Discussion -- 5 Conclusions -- References -- Blockchain Technology's Potential for Sustainable Tourism -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Sustainable Tourism -- 2.2 Blockchain Overview -- 3 Blockchain Technology and Sustainable Tourism -- 3.1 Potential of Blockchain Technology for Sustainable Tourism -- 3.2 Implementation of Blockchain Technology in Practice -- 4 Conclusion -- References -- In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests' Experiences -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Voice-Based Digital Assistants: Main Definitions -- 2.2 Implications of Voice Assistants for Hospitality -- 2.3 Human-Computer Speech-Based Interactions -- 3 Methodology -- 4 Results -- 4.1 Current Level of Adoption of In-room Voice Assistants by Hotels -- 4.2 Functionality of Voice-Based Digital Assistants in Hospitality -- 4.3 Hotels' Perspectives on Digital Voice Assistants -- 4.4 Guests' Attitudes to In-room Voice Assistants in Hotels -- 4.5 Future Implications of Voice-Based Digital Assistants in Hospitality -- 5 Conclusions: The Future of Voice Assistants in Hotels -- References -- Next-POI Recommendations Matching User's Visit Behaviour -- 1 Introduction -- 2 Related Work -- 3 Next-POI Recommendation with QBASEX -- 3.1 Data -- 3.2 User Behaviour Learning -- 3.3 Clustering Similarly Behaving Users -- 3.4 Recommendation Generation with QBASEX -- 4 Experimental Study -- 4.1 Experimental Strategy -- 4.2 Baseline Recommendation Techniques -- 4.3 Performance Metrics -- 5 Experimental Results -- 6 Conclusion and Future Works. References -- Assessing Online Sustainability Communication of Italian Cultural Destinations - A Web Content Mining Approach -- Abstract -- 1 Introduction -- 2 Related Work -- 3 Research Methodology -- 3.1 Research Design -- 3.2 Data Collection and Analysis -- 4 Results -- 5 Conclusions and Future Research -- References -- Technostress Among Hotel Employees - a Longitudinal Study of Social Media as Digital Service Encounters -- Abstract -- 1 Introduction -- 2 Related Research -- 2.1 Technostress -- 2.2 Social Media in Organizations -- 3 Theoretical Framework: Person Technology Fit Model -- 4 Research Setting and Methodology -- 4.1 Data Collection -- 4.2 Analysis -- 5 Findings -- 5.1 Multiple Organizational Social Media -- 5.2 Parallel Worlds -- 5.3 Private Life vs. Professional Life -- 6 Discussion -- 7 Conclusions, Limitations and Future Research -- References -- How Artificial Intelligence Will Change the Future of Tourism Industry: The Practice in China -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Artificial Intelligence -- 2.2 Tourism Industry -- 2.3 Artificial Intelligence, Tourism and Tourism Industry -- 3 Research Design -- 4 Findings -- 4.1 The Impact of Artificial Intelligence on Tourism Destination Governments -- 4.2 The Impact of Artificial Intelligence on Tourism Enterprises -- 4.3 The Impact of Artificial Intelligence on Tourist Experience -- 5 Discussion and the Agenda for Future Research -- 5.1 Discussion -- 5.2 The Agenda for Future Research -- References -- Co-creating Personalised Experiences in the Context of the Personalisation-Privacy Paradox -- Abstract -- 1 Introduction -- 2 Research Background -- 2.1 Personalised UX -- 2.2 Value Co-creation in Experiences -- 2.3 Awareness as a Factor of Change in Personalised Experiences -- 3 Methodology -- 4 Findings -- 4.1 General Understanding of Personalisation Technology. 4.2 Personalised Travel Information Website Dependability -- 4.3 Personalised Travel Information Website Efficiency -- 4.4 Personalised Travel Information Website Perspicuity -- 4.5 Overall Experience and Use Intension -- 5 Discussion -- 6 Conclusion -- References -- A Platform for Difficulty Assessment and Recommendation of Hiking Trails -- 1 Introduction -- 2 Syris Overview and Architecture -- 3 Data Model -- 4 Data Acquisition -- 5 Trails Visualization -- 6 Filtering and Recommendation -- 7 Deployment -- 8 Related Work -- 9 Discussion -- 10 Conclusions and Future Work -- References -- A Study on the Factors Affect the Technology Satisfaction on AI Based Self-service Technology Service Failure in Hotel -- Abstract -- 1 Introduction -- 2 Theoretical Background and Hypotheses Development -- 3 Methods -- 4 Analysis and Results -- 5 Conclusion -- References -- The Role of Perceived Technology and Consumers' Personality Traits for Trust Transfer in Airbnb -- Abstract -- 1 Introduction -- 2 Research Model and Hypotheses -- 3 Research Methodology and Results -- 4 Discussion and Conclusion -- References -- Part II: Innovation -- Finding Meaning Through Travel Journaling: A Strength-Based Approach -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Character Strengths as Mediators of Well-Being -- 2.2 Digital Journaling on Memorable and Meaningful Tourism Experience -- 3 Research Methodology and Research Design -- 3.1 Participant Recruitment and Data Collection -- 4 Data Analysis and Findings -- 4.1 Features that Support the Explicit Experiential Dimension of MMEs: Images, Text, and Emotions -- 4.2 Features that Support the Implicit Psychological Dimensions of MMEs: Character Strengths and Values -- 5 Discussions -- 6 Limitations and Future Research -- References. Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Loyalty Programs -- 2.2 Online Distribution -- 3 Research Methodology -- 4 Results -- 5 Conclusion and Discussion -- References -- Effect of Personal Innovativeness on Technology Adoption in Hospitality and Tourism: Meta-analysis -- Abstract -- 1 Introduction -- 2 Methods -- 2.1 Search Strategy and Selection Criteria -- 2.2 Assessment of Methodological Quality of Individual Studies -- 2.3 Data Extraction and Coding -- 3 Analysis -- 4 Results -- 4.1 Study Characteristics -- 4.2 Methodological Quality of Individual Studies -- 4.3 The Overall Strength of Effect Size -- 4.4 Variation in Effect Size -- 4.5 Moderator Analysis -- 4.6 Publication Bias -- 5 Conclusions and Discussion -- 5.1 Theoretical Contribution -- 5.2 Practical Implications -- 5.3 Future Research Directions -- 5.4 Limitations -- References -- References marked with an asterisk (*) indicate studies included in the meta-analysis. The full reference list of studies included in the meta-analysis sample available at https://drive.google.com/file/d/1YdVRr7lGvKrvNQJ9-znPdt9jtIa17H2N/view?usp=sharing or upon request. -- A Netnographic Study of Consumer Value in Slow Travel -- Abstract -- 1 Introduction -- 1.1 Background -- 2 Theoretical Framework -- 2.1 Travelling by Land as a Tourist Experience -- 2.2 Slow Travel as a Tourist Experience -- 3 Research -- 3.1 Target Group and Data Collection -- 3.2 Methodology -- 3.3 Findings -- 4 Conclusions and Discussion -- References -- Gen Z and Esports: Digitizing the Live Event Brand -- Abstract -- 1 Background -- 2 Introduction -- 2.1 Purpose -- 2.2 Theory -- 3 Methodology -- 3.1 Interview Participants -- 3.2 Survey Participants -- 3.3 Secondary Sources of Literature -- 4 Results. 4.1 Qualitative Executive Interview Summary -- 4.2 Quantitative Survey Results -- 5 Conclusion -- Appendix I -- References -- Coworking and Coliving: The Attraction for Digital Nomad Tourists -- Abstract -- 1 Introduction -- 2 Overview of Coworking and Coliving -- 3 Methodology -- 4 Findings and Discussion -- 5 Conclusion -- References -- Mobile Payments, Chinese Tourists, and Host Residents: Are Destination Stakeholders Prepared to Facilitate Mobile Payments? -- Abstract -- 1 Mobile Payments and Chinese Tourism -- 2 Methodology -- 3 Preliminary Findings and Discussion -- 4 Conclusion and Limitations of the Study -- References -- Airbnb Host's Perceptions on Airbnb Customer Social Responsibility and Organizational Justice in Airbnb 2.0 -- Abstract -- 1 Introduction -- 2 Theoretical Background and Research Model -- 3 Method and Results -- 4 Conclusions -- References -- Robo-Tipping: Are Customers Game? -- Abstract -- 1 Introduction -- 2 Literature Review -- 3 Methods -- 4 Results -- 5 Discussion, Implications, and Conclusion -- 5.1 Theoretical Contribution -- 5.2 Practical Implications -- 5.3 Limitations and Future Research -- References -- Part III: Social Media and User Generated Content -- Tourist Experiences at Overcrowded Attractions: A Text Analytics Approach -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Overtourism and Tourist Experiences -- 2.2 Text Analytics on User Generated Content -- 3 Methodology -- 3.1 Study Context -- 3.2 Data Collection and Data Treatment -- 4 Results -- 5 Conclusion -- 5.1 General Discussion -- 5.2 Theoretical Contributions and Practical Implications -- 5.3 Limitations and Recommendations for Future Research -- References -- The Implicit and Explicit Motivations of Tourist Behaviour in Sharing Travel Photographs on Instagram: A Path and Cluster Analysis -- Abstract -- 1 Introduction. 2 Literature Review.
9783030657857
Electronic books.
G154.9-155.8
Information and Communication Technologies in Tourism 2021 : Proceedings of the ENTER 2021 ETourism Conference, January 19-22 2021. - 1st ed. - 1 online resource (587 pages)
Intro -- Preface -- Organization -- ENTER21 Scientific Committee -- Contents -- Part I: Technology -- The Evolution of Chatbots in Tourism: A Systematic Literature Review -- 1 Introduction -- 2 Review Methodology -- 3 Results Presentation -- 4 Discussion -- 5 Conclusions -- References -- Blockchain Technology's Potential for Sustainable Tourism -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Sustainable Tourism -- 2.2 Blockchain Overview -- 3 Blockchain Technology and Sustainable Tourism -- 3.1 Potential of Blockchain Technology for Sustainable Tourism -- 3.2 Implementation of Blockchain Technology in Practice -- 4 Conclusion -- References -- In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests' Experiences -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Voice-Based Digital Assistants: Main Definitions -- 2.2 Implications of Voice Assistants for Hospitality -- 2.3 Human-Computer Speech-Based Interactions -- 3 Methodology -- 4 Results -- 4.1 Current Level of Adoption of In-room Voice Assistants by Hotels -- 4.2 Functionality of Voice-Based Digital Assistants in Hospitality -- 4.3 Hotels' Perspectives on Digital Voice Assistants -- 4.4 Guests' Attitudes to In-room Voice Assistants in Hotels -- 4.5 Future Implications of Voice-Based Digital Assistants in Hospitality -- 5 Conclusions: The Future of Voice Assistants in Hotels -- References -- Next-POI Recommendations Matching User's Visit Behaviour -- 1 Introduction -- 2 Related Work -- 3 Next-POI Recommendation with QBASEX -- 3.1 Data -- 3.2 User Behaviour Learning -- 3.3 Clustering Similarly Behaving Users -- 3.4 Recommendation Generation with QBASEX -- 4 Experimental Study -- 4.1 Experimental Strategy -- 4.2 Baseline Recommendation Techniques -- 4.3 Performance Metrics -- 5 Experimental Results -- 6 Conclusion and Future Works. References -- Assessing Online Sustainability Communication of Italian Cultural Destinations - A Web Content Mining Approach -- Abstract -- 1 Introduction -- 2 Related Work -- 3 Research Methodology -- 3.1 Research Design -- 3.2 Data Collection and Analysis -- 4 Results -- 5 Conclusions and Future Research -- References -- Technostress Among Hotel Employees - a Longitudinal Study of Social Media as Digital Service Encounters -- Abstract -- 1 Introduction -- 2 Related Research -- 2.1 Technostress -- 2.2 Social Media in Organizations -- 3 Theoretical Framework: Person Technology Fit Model -- 4 Research Setting and Methodology -- 4.1 Data Collection -- 4.2 Analysis -- 5 Findings -- 5.1 Multiple Organizational Social Media -- 5.2 Parallel Worlds -- 5.3 Private Life vs. Professional Life -- 6 Discussion -- 7 Conclusions, Limitations and Future Research -- References -- How Artificial Intelligence Will Change the Future of Tourism Industry: The Practice in China -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Artificial Intelligence -- 2.2 Tourism Industry -- 2.3 Artificial Intelligence, Tourism and Tourism Industry -- 3 Research Design -- 4 Findings -- 4.1 The Impact of Artificial Intelligence on Tourism Destination Governments -- 4.2 The Impact of Artificial Intelligence on Tourism Enterprises -- 4.3 The Impact of Artificial Intelligence on Tourist Experience -- 5 Discussion and the Agenda for Future Research -- 5.1 Discussion -- 5.2 The Agenda for Future Research -- References -- Co-creating Personalised Experiences in the Context of the Personalisation-Privacy Paradox -- Abstract -- 1 Introduction -- 2 Research Background -- 2.1 Personalised UX -- 2.2 Value Co-creation in Experiences -- 2.3 Awareness as a Factor of Change in Personalised Experiences -- 3 Methodology -- 4 Findings -- 4.1 General Understanding of Personalisation Technology. 4.2 Personalised Travel Information Website Dependability -- 4.3 Personalised Travel Information Website Efficiency -- 4.4 Personalised Travel Information Website Perspicuity -- 4.5 Overall Experience and Use Intension -- 5 Discussion -- 6 Conclusion -- References -- A Platform for Difficulty Assessment and Recommendation of Hiking Trails -- 1 Introduction -- 2 Syris Overview and Architecture -- 3 Data Model -- 4 Data Acquisition -- 5 Trails Visualization -- 6 Filtering and Recommendation -- 7 Deployment -- 8 Related Work -- 9 Discussion -- 10 Conclusions and Future Work -- References -- A Study on the Factors Affect the Technology Satisfaction on AI Based Self-service Technology Service Failure in Hotel -- Abstract -- 1 Introduction -- 2 Theoretical Background and Hypotheses Development -- 3 Methods -- 4 Analysis and Results -- 5 Conclusion -- References -- The Role of Perceived Technology and Consumers' Personality Traits for Trust Transfer in Airbnb -- Abstract -- 1 Introduction -- 2 Research Model and Hypotheses -- 3 Research Methodology and Results -- 4 Discussion and Conclusion -- References -- Part II: Innovation -- Finding Meaning Through Travel Journaling: A Strength-Based Approach -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Character Strengths as Mediators of Well-Being -- 2.2 Digital Journaling on Memorable and Meaningful Tourism Experience -- 3 Research Methodology and Research Design -- 3.1 Participant Recruitment and Data Collection -- 4 Data Analysis and Findings -- 4.1 Features that Support the Explicit Experiential Dimension of MMEs: Images, Text, and Emotions -- 4.2 Features that Support the Implicit Psychological Dimensions of MMEs: Character Strengths and Values -- 5 Discussions -- 6 Limitations and Future Research -- References. Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Loyalty Programs -- 2.2 Online Distribution -- 3 Research Methodology -- 4 Results -- 5 Conclusion and Discussion -- References -- Effect of Personal Innovativeness on Technology Adoption in Hospitality and Tourism: Meta-analysis -- Abstract -- 1 Introduction -- 2 Methods -- 2.1 Search Strategy and Selection Criteria -- 2.2 Assessment of Methodological Quality of Individual Studies -- 2.3 Data Extraction and Coding -- 3 Analysis -- 4 Results -- 4.1 Study Characteristics -- 4.2 Methodological Quality of Individual Studies -- 4.3 The Overall Strength of Effect Size -- 4.4 Variation in Effect Size -- 4.5 Moderator Analysis -- 4.6 Publication Bias -- 5 Conclusions and Discussion -- 5.1 Theoretical Contribution -- 5.2 Practical Implications -- 5.3 Future Research Directions -- 5.4 Limitations -- References -- References marked with an asterisk (*) indicate studies included in the meta-analysis. The full reference list of studies included in the meta-analysis sample available at https://drive.google.com/file/d/1YdVRr7lGvKrvNQJ9-znPdt9jtIa17H2N/view?usp=sharing or upon request. -- A Netnographic Study of Consumer Value in Slow Travel -- Abstract -- 1 Introduction -- 1.1 Background -- 2 Theoretical Framework -- 2.1 Travelling by Land as a Tourist Experience -- 2.2 Slow Travel as a Tourist Experience -- 3 Research -- 3.1 Target Group and Data Collection -- 3.2 Methodology -- 3.3 Findings -- 4 Conclusions and Discussion -- References -- Gen Z and Esports: Digitizing the Live Event Brand -- Abstract -- 1 Background -- 2 Introduction -- 2.1 Purpose -- 2.2 Theory -- 3 Methodology -- 3.1 Interview Participants -- 3.2 Survey Participants -- 3.3 Secondary Sources of Literature -- 4 Results. 4.1 Qualitative Executive Interview Summary -- 4.2 Quantitative Survey Results -- 5 Conclusion -- Appendix I -- References -- Coworking and Coliving: The Attraction for Digital Nomad Tourists -- Abstract -- 1 Introduction -- 2 Overview of Coworking and Coliving -- 3 Methodology -- 4 Findings and Discussion -- 5 Conclusion -- References -- Mobile Payments, Chinese Tourists, and Host Residents: Are Destination Stakeholders Prepared to Facilitate Mobile Payments? -- Abstract -- 1 Mobile Payments and Chinese Tourism -- 2 Methodology -- 3 Preliminary Findings and Discussion -- 4 Conclusion and Limitations of the Study -- References -- Airbnb Host's Perceptions on Airbnb Customer Social Responsibility and Organizational Justice in Airbnb 2.0 -- Abstract -- 1 Introduction -- 2 Theoretical Background and Research Model -- 3 Method and Results -- 4 Conclusions -- References -- Robo-Tipping: Are Customers Game? -- Abstract -- 1 Introduction -- 2 Literature Review -- 3 Methods -- 4 Results -- 5 Discussion, Implications, and Conclusion -- 5.1 Theoretical Contribution -- 5.2 Practical Implications -- 5.3 Limitations and Future Research -- References -- Part III: Social Media and User Generated Content -- Tourist Experiences at Overcrowded Attractions: A Text Analytics Approach -- Abstract -- 1 Introduction -- 2 Literature Review -- 2.1 Overtourism and Tourist Experiences -- 2.2 Text Analytics on User Generated Content -- 3 Methodology -- 3.1 Study Context -- 3.2 Data Collection and Data Treatment -- 4 Results -- 5 Conclusion -- 5.1 General Discussion -- 5.2 Theoretical Contributions and Practical Implications -- 5.3 Limitations and Recommendations for Future Research -- References -- The Implicit and Explicit Motivations of Tourist Behaviour in Sharing Travel Photographs on Instagram: A Path and Cluster Analysis -- Abstract -- 1 Introduction. 2 Literature Review.
9783030657857
Electronic books.
G154.9-155.8