Class acts service and inequality in luxury hotels /

Sherman, Rachel, 1970-

Class acts service and inequality in luxury hotels / [electronic resource] : Rachel Sherman. - Berkeley : University of California Press, c2006. - xii, 366 p.

Includes bibliographical references and index.


Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.






Hospitality industry--Customer services--United States.
Hotels--Management.--United States
Luxuries--Social aspects--United States.
Social classes--United States.


Electronic books.

TX911.3.C8 / S54 2006

647.94068