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Customer service in the information environment /

St. Clair, Guy, 1940-

Customer service in the information environment / Guy St. Clair. - 1 online resource (158 pages) - Information services management .

Includes bibliographical references (pages [139]-141) and index.

part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user.

ISBN: 9783110956788

Subjects--Topical Terms:
Information services.
Information services industry--Customer services.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: Z674.4 / .S73 1993

Dewey Class. No.: 338.4/70255

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