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Journey to excellence : how Baldridge Health Care leaders succeed /

Goonan, Kathleen Jennison,

Journey to excellence : how Baldridge Health Care leaders succeed / Kathleen J. Goonan, Joseph A. Muzikowski, Patricia K. Stoltz. - 1 online resource (248 pages) : illustrations

Includes bibliographical references (pages 207-213) and index.

Introduction -- Baldrige -- The journey -- Leadership -- Assessment -- Sensemaking -- Execution -- Results -- Conclusion.

ISBN: 9780873897358

Subjects--Corporate Names:
Baldrige National Quality Program (National Institute of Standards and Technology)

Subjects--Topical Terms:
Health services administration.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: RA971 / .G625 2009

Dewey Class. No.: 362.1068

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