000			00326nam a2200121Ia 4500
008			230817s9999||||xx |||||||||||||| ||und||
020			_a9780750606684
082			_a658.81 _b395
100			_aIan Smith
245		0	_aMeeting customer needs _cIan Smith
250			_a1st.
260			_aOxford _bInstitute of Management Foundation _c1994
999			_c5488 _d5488