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001 EBC4697909
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006 m o d |
007 cr cnu||||||||
008 170303s2017 nyua foab 001 0 eng d
020 _a9781631574108
_qe-book
020 _z9781631574092
_qpaperback
035 _a(MiAaPQ)EBC4697909
035 _a(Au-PeEL)EBL4697909
035 _a(CaPaEBR)ebr11271891
035 _a(CaONFJC)MIL957565
035 _a(OCoLC)960164966
040 _aMiAaPQ
_beng
_erda
_epn
_cMiAaPQ
_dMiAaPQ
043 _an-us---
050 4 _aRA395.A3
_bC426 2017
082 0 _a362.10973
_223
100 1 _aChan, Judy L.,
_eauthor.
245 1 4 _aThe patient paradigm shifts :
_bprofiling the new healthcare consumer /
_cJudy L. Chan.
250 _aFirst edition.
264 1 _aNew York, New York (222 East 46th Street, New York, NY 10017) :
_bBusiness Expert Press,
_c2017.
300 _a1 online resource (xxiii, 222 pages) :
_billustrations.
336 _atext
_2rdacontent
337 _acomputer
_2rdamedia
338 _aonline resource
_2rdacarrier
490 1 _aHealthcare management collection,
_x2333-861X
504 _aIncludes bibliographical references and index.
505 0 _a1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index.
506 _aAccess restricted to authorized users and institutions.
520 3 _aThe dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.
588 _aTitle from PDF title page (viewed on March 3, 2017).
590 _aElectronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
650 0 _aPatient-centered health care
_zUnited States.
650 0 _aMedical care
_zUnited States.
650 0 _aMedical technology
_xSocial aspects
_zUnited States.
650 2 _aPatient-Centered Care.
650 2 _aDelivery of Health Care.
650 2 _aBiomedical Technology.
651 2 _aUnited States.
653 _aAffordable Care Act (ACA)
653 _abig data
653 _aconsumer
653 _aconsumerism
653 _aconsumer profile
653 _acost of health care
653 _acustomer
653 _aEHR adoption
653 _ahealth
653 _ahealthcare
653 _ahealth information exchange
653 _ahealth insurance
653 _ahealthcare transformation
653 _ainteroperability
653 _aObamaCare
653 _apatient
653 _apatient-turned-consumer
653 _aprecision medicine
653 _atransparency
655 4 _aElectronic books.
776 0 8 _iPrint version:
_z9781631574092
797 2 _aProQuest (Firm)
830 0 _aHealthcare management collection.
_x2333-861X
856 4 0 _uhttps://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4697909
_zClick to View
999 _c270613
_d270613