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008 160715s2016 nyu foab 001 0 eng d
020 _z9781631574610
_qpaperback
020 _a9781631574627
_q(electronic bk.)
035 _a(MiAaPQ)EBC4571753
035 _a(Au-PeEL)EBL4571753
035 _a(CaPaEBR)ebr11231818
035 _a(CaONFJC)MIL935190
035 _a(OCoLC)952663069
040 _aMiAaPQ
_beng
_erda
_epn
_cMiAaPQ
_dMiAaPQ
050 4 _aHD9980.5
_b.V557 2016
082 0 _a658.8
_223
100 1 _aVolfson, Adi,
_d1971-,
_eauthor.
245 1 0 _aSustainable service /
_cAdi Wolfson.
250 _aFirst edition.
264 1 _aNew York, New York (222 East 46th Street, New York, NY 10017) :
_bBusiness Expert Press,
_c2016.
300 _a1 online resource (138 pages)
336 _atext
_2rdacontent
337 _acomputer
_2rdamedia
338 _aonline resource
_2rdacarrier
490 1 _aService systems and innovations in business and society collection,
_x2326-2699
504 _aIncludes bibliographical references (pages 123-132) and index.
505 0 _a1. The "evolution" of service and sustainability -- 2. Sustainability and service -- 3. Evaluating sustainable services -- 4. Physical resource assessment -- 5. Sustainability as a value -- 6. Trends in service science -- 7. From single service to whole service -- 8. What next? -- Index.
506 1 _aAccess restricted to authorized users and institutions.
520 3 _aService and the service dominant logic driving today's global economy influence every aspect of our lives, in the process, shaping our social and natural environments. This scenario dictates that new ways to provide services must be offered that will enrich service systems and service networks with added values and benefits, ultimately to yield sustainable services. To put sustainability into practice and generate sustainable services will require more than merely implementing efficient physical resource management in the production, delivery, and use of services. First and foremost, sustainable service is that which fulfills customer needs and can be perpetuated for long periods of time without negatively influencing the customer's natural or social environment. In addition, sustainable services should integrate smart use of nonphysical resources with environmentally and socially aware behaviour, and take into account the service's potential short- and long-term effects, on both the local and the global scales. As service systems and networks will undoubtedly become much more complex and specific in the future, they will require better coordination of the various actors, whether human or not, and better synchronization of the value production and delivery processes. These services should comprise three levels: (1) unidirectional value exchange from supplier to consumer, (2) bidirectional value co-creation between provider and customer, and (3) return of values by simultaneous co-generation of direct and indirect values by a provider and a customer to other customers (i.e., 3D services). Finally, the production of 3D services will enable the provision of long-term and indirect values and the co-creation of values with many indirect actors and even with the next generations. Moreover, sustainable services will be based on the generation of environmental, social, and economic values integrated into the provision of sustainability as a value, resembling the provision of ecosystem services.
588 _aTitle from PDF title page (viewed on July 15, 2016).
590 _aElectronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
650 0 _aService industries.
650 0 _aSustainability.
650 0 _aCustomer services.
653 _aCarbon footprint
653 _aCleanServ
653 _aSmart city
653 _aService
653 _aSustainability
655 4 _aElectronic books.
776 0 8 _iPrint version:
_z9781631574610
797 2 _aProQuest (Firm)
830 0 _aService systems and innovations in business and society collection.
_x2326-2699
856 4 0 _uhttps://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4571753
_zClick to View
999 _c260751
_d260751