000			02136nam a2200505 i 4500
001			EBC4305714
003			MiAaPQ
005			20240121072705.0
006			m o d |
007			cr cnu||||||||
008			160115t20162016njua o 001 0 eng d
020			_z9781119176541
020			_z9781118988923
020			_a9781118988947 _q(electronic bk.)
035			_a(MiAaPQ)EBC4305714
035			_a(Au-PeEL)EBL4305714
035			_a(CaPaEBR)ebr11137214
035			_a(CaONFJC)MIL875318
035			_a(OCoLC)935254420
040			_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ
050		4	_aHF5415.5 _b.R435 2016
082	0		_a658.8/12 _223
100	1		_aReason, Ben, _d1972- _eauthor.
245	1	0	_aService design for business : _ba practical guide to optimizing the customer experience / _cBen Reason, Lavrans Lvlie, Melvin Brand Flu ; cover design, Wendy Lai ; illustrations, Melissa Gates ; editor, Wendy Van Leeuvan.
264		1	_aHoboken, New Jersey : _bWiley, _c2016.
264		4	_c2016
300			_a1 online resource (161 pages) : _billustrations (some color)
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
500			_aIncludes index.
588			_aDescription based on print version record.
590			_aElectronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
650		0	_aCustomer services.
650		0	_aCustomer relations.
655		4	_aElectronic books.
700	1		_aLvlie, Lavrans, _d1969- _eauthor.
700	1		_aFlu, Melvin Brand, _d1966- _eauthor.
700	1		_aLai, Wendy, _ecover designer.
700	1		_aGates, Melissa, _eillustrator.
700	1		_aLeeuvan, Wendy Van, _eeditor.
776	0	8	_iPrint version: _aReason, Ben, 1972- _tService design for business : a practical guide to optimizing the customer experience. _dHoboken, New Jersey : Wiley, c2016 _hxi, 189 pages _z9781119176541 _w2015032743
797	2		_aProQuest (Firm)
856	4	0	_uhttps://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4305714 _zClick to View
999			_c243283 _d243283