000			02049nam a2200517Ia 4500
001			EBC3306798
003			MiAaPQ
005			20240121043152.0
006			m o d |
007			cr cn|||||||||
008			050411s2004 txua sb 001 0 eng d
010			_z 2005273558
020			_z0738497975
035			_a(MiAaPQ)EBC3306798
035			_a(Au-PeEL)EBL3306798
035			_a(CaPaEBR)ebr10112942
035			_a(OCoLC)80245973
040			_aMiAaPQ _cMiAaPQ _dMiAaPQ
050		4	_aHD30.37 _b.D37 2004
082	0	4	_a658/.0285 _222
100	1		_aDarmawan, Budi.
245	1	0	_aBusiness service management best practices _h[electronic resource] / _c[Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].
250			_a1st ed.
260			_aAustin, TX : _bIBM, International Technical Support Organization, _cc2004.
300			_axii, 170 p. : _bill.
490	1		_aIBM redbooks
500			_a"Tivoli software"--Cover.
500			_a"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.
500			_a"June 2004."
500			_a"SG24-7053-00."
504			_aIncludes bibliographical references (p. 165-166) and index.
533			_aElectronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
630	0	0	_aTivoli Business Systems Manager.
630	0	0	_aIBM Tivoli service level advisor.
650		0	_aBusiness _xData processing _xManagement.
650		0	_aElectronic commerce _xManagement.
650		0	_aInformation technology _xManagement.
650		0	_aService-level agreements.
655		4	_aElectronic books.
700	1		_aCox, Kimberly.
700	1		_aRagab, Bahaeldin.
710	2		_aInternational Business Machines Corporation. _bInternational Technical Support Organization.
710	2		_aProQuest (Firm)
830		0	_aIBM redbooks.
856	4	0	_uhttps://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=3306798 _zClick to View
999			_c186092 _d186092