000			01990nam a2200445 i 4500
001			EBC3002669
003			MiAaPQ
005			20240123080004.0
006			m o d |
007			cr cnu||||||||
008			110418t20112012wiua ob 001 0 eng|d
020			_z9780873898119 (alk. paper)
020			_z0873898117 (alk. paper)
020			_a9780873898119 _q(electronic bk.)
035			_a(MiAaPQ)EBC3002669
035			_a(Au-PeEL)EBL3002669
035			_a(CaPaEBR)ebr10929636
035			_a(OCoLC)893681547
040			_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ
050		4	_aHF5415.5 _b.L685 2011
082	0		_a658.8/12 _222
100	1		_aLowenstein, Michael W., _d1942- _eauthor.
245	1	4	_aThe customer advocate and the customer saboteur : _blinking social word-of-mouth, brand impression, and stakeholder behavior / _cMichael W. Lowenstein.
264		1	_aMilwaukee, Wisconsin : _bASQ Quality Press, _c2011.
264		4	_c2012
300			_a1 online resource (398 pages) : _billustrations
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
504			_aIncludes bibliographical references (pages 337-347) and index.
588			_aDescription based on print version record.
590			_aElectronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
650		0	_aCustomer loyalty.
650		0	_aCustomer services.
650		0	_aCustomer relations.
655		4	_aElectronic books.
776	0	8	_iPrint version: _aLowenstein, Michael W. _tCustomer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior. _dMilwaukee, Wisconsin : ASQ Quality Press, 2011 _hxxx, 363 pages ; 24 cm _z9780873898119 _w(OCoLC)ocn719714663 _w(DLC)10929636
797	2		_aProQuest (Firm)
856	4	0	_uhttps://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=3002669 _zClick to View
999			_c145162 _d145162