000 | 01990nam a2200445 i 4500 | ||
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001 | EBC3002669 | ||
003 | MiAaPQ | ||
005 | 20240121041320.0 | ||
006 | m o d | | ||
007 | cr cnu|||||||| | ||
008 | 110418t20112012wiua ob 001 0 eng|d | ||
020 | _z9780873898119 (alk. paper) | ||
020 | _z0873898117 (alk. paper) | ||
020 |
_a9780873898119 _q(electronic bk.) |
||
035 | _a(MiAaPQ)EBC3002669 | ||
035 | _a(Au-PeEL)EBL3002669 | ||
035 | _a(CaPaEBR)ebr10929636 | ||
035 | _a(OCoLC)893681547 | ||
040 |
_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ |
||
050 | 4 |
_aHF5415.5 _b.L685 2011 |
|
082 | 0 |
_a658.8/12 _222 |
|
100 | 1 |
_aLowenstein, Michael W., _d1942- _eauthor. |
|
245 | 1 | 4 |
_aThe customer advocate and the customer saboteur : _blinking social word-of-mouth, brand impression, and stakeholder behavior / _cMichael W. Lowenstein. |
264 | 1 |
_aMilwaukee, Wisconsin : _bASQ Quality Press, _c2011. |
|
264 | 4 | _c2012 | |
300 |
_a1 online resource (398 pages) : _billustrations |
||
336 |
_atext _2rdacontent |
||
337 |
_acomputer _2rdamedia |
||
338 |
_aonline resource _2rdacarrier |
||
504 | _aIncludes bibliographical references (pages 337-347) and index. | ||
588 | _aDescription based on print version record. | ||
590 | _aElectronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | _aCustomer loyalty. | |
650 | 0 | _aCustomer services. | |
650 | 0 | _aCustomer relations. | |
655 | 4 | _aElectronic books. | |
776 | 0 | 8 |
_iPrint version: _aLowenstein, Michael W. _tCustomer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior. _dMilwaukee, Wisconsin : ASQ Quality Press, 2011 _hxxx, 363 pages ; 24 cm _z9780873898119 _w(OCoLC)ocn719714663 _w(DLC)10929636 |
797 | 2 | _aProQuest (Firm) | |
856 | 4 | 0 |
_uhttps://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=3002669 _zClick to View |
999 |
_c145161 _d145161 |