000 00465nam a2200121Ia 4500
008 140902 000 0 eng d
020 _a9781133188605
050 0 0 _aQA76.9.T43 B45 2013
_bQA76.9.T43 B45 2013
245 2 _aA guide to computer user support for help desk and support specialists
_c c Fred Beisse.
260 _aBoston, MA
_bCourse Technology, Cengage Learning, c
_2013.
300 _axviii, 670 p. :
_bill.
_c24 cm. + 1 CD-ROM (4 3/4 in.)
942 _cBK
999 _c10625
_d10625