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Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.

by Griffin, Jill | Lowenstein, Michael W, 1942- | ProQuest (Firm).

Series: Jossey-Bass business & management seriesEdition: 1st ed.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2001Online access: Click to View Availability: No items available.

Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.

by DiJulius, John R, 1964- | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New York : AMACOM, c2003Online access: Click to View Availability: No items available.

What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.

by DiJulius, John R, 1964- | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, c2008Other title: To providing a world-class customer experience.Online access: Click to View Availability: No items available.

Digital engagement [electronic resource] : internet marketing that captures customers and builds intense brand loyalty / Leland Harden and Bob Heyman.

by Harden, Leland | Heyman, Bob, 1948- | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New York : American Management Association, c2009Online access: Click to View Availability: No items available.

Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.

by Inghilleri, Leonardo | Solomon, Micah | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New York : American Management Association, 2010Online access: Click to View Availability: No items available.

The experience effect [electronic resource] : engage your customers with a consistent and memorable brand experience / Jim Joseph.

by Joseph, Jim, 1963- | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New York : AMACOM, c2010Online access: Click to View Availability: No items available.

Marketingziel Kundenbindung [electronic resource] : die Kundenkarte im Einzelhandel / Thomas vor der Sielhorst.

by Sielhorst, Thomas vor der | ProQuest (Firm).

Edition: 1. Aufl.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hamburg : IGEL Verlag, 2009Online access: Click to View Availability: No items available.

Pramien in Bonusprogrammen [electronic resource] : eine empirische Untersuchung / Barbara Gerner.

by Gerner, Barbara | ProQuest (Firm).

Series: DiplomarbeitMaterial type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hamburg : Diplom.de, 2007Dissertation note: Diplomarbeit--Universitat zu Koln, 2006. Online access: Click to View Availability: No items available.

Wired and dangerous [electronic resource] : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.

by Bell, Chip R | Patterson, John R. (John Rice), 1951- | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: San Francisco : Berrett-Koehler Publishers, c2011Online access: Click to View Availability: No items available.

Loyal subjects [electronic resource] : bonds of nation, race, and allegiance in nineteenth-century America / Elizabeth Duquette.

by Duquette, Elizabeth, 1963- | ProQuest (Firm) | American Literatures Initiative.

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New Brunswick, N.J. : Rutgers University Press, c2010Online access: Click to View Availability: No items available.

Brand advocates [electronic resource] : turning enthusiastic customers into a powerful marketing force / Rob Fuggetta.

by Fuggetta, Rob | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Hoboken, N.J. : Wiley, 2012Online access: Click to View Availability: No items available.

Brand real [electronic resource] : how smart companies live their brand promise and inspire fierce customer loyalty / Laurence Vincent.

by Vincent, Laurence | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New York : American Management Association, 2012Online access: Click to View Availability: No items available.

On loyalty [electronic resource] / Troy Jollimore.

by Jollimore, Troy A, 1971- | ProQuest (Firm).

Series: Thinking in actionMaterial type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Abingdon, Oxon ; New York : Routledge, 2013Online access: Click to View Availability: No items available.

Loyalty [electronic resource] / edited by Sanford Levinson, Joel Parker, and Paul Woodruff.

by Levinson, Sanford, 1941- | Parker, Joel | Woodruff, Paul | ProQuest (Firm).

Series: Nomos ; 54.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New York : NYU Press, 2013Online access: Click to View Availability: No items available.

Mobile telecommunication customer loyalty in Nigeria : determining factors / Olayiwola Bello.

by Bello, Olayiwola [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hamburg, Germany : Diplomica Verlag, 2013Copyright date: 2013Online access: Click to View Availability: No items available.

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications / Michael W. Lowenstein.

by Lowenstein, Michael W, 1942- [author.].

Series: 2013 digital library | Marketing strategy collectionEdition: First edition.Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014Online access: Click to View Availability: No items available.

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / Andrew Frawley.

by Frawley, Andrew [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: 2015Online access: Click to View Availability: No items available.

Fashion marketing : influencing consumer choice and loyalty with fashion products / Caroline Le Bon.

by Le Bon, Caroline [author.].

Series: 2014 digital library | Consumer behavior collectionEdition: First edition.Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Online access: Click to View Availability: No items available.

The wallet allocation rule : winning the battle for share / Timothy L. Keiningham [and three others].

by Keiningham, Timothy L [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: 2015Online access: Click to View Availability: No items available.

The art of winning commitment [electronic resource] : 10 ways leaders can engage minds, hearts, and spirits / Dick Richards.

by Richards, Dick, 1943- | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: New York : AMACOM, c2004Other title: 10 ways leaders can engage minds, hearts, and spirits.Online access: Click to View Availability: No items available.

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