Your customers' perception of quality : what it means to your bottom line and how to control it / Baboo Kureemun, Robert Fantina.

By: Kureemun, Baboo [author.]Contributor(s): Fantina, Robert [author.]Material type: TextTextPublisher: Boca Raton, Florida ; London, [England] ; New York : CRC Press, 2011Copyright date: 2011Description: 1 online resource (216 pages) : illustrationsContent type: text Media type: computer Carrier type: online resourceISBN: 9781439891230Subject(s): Quality of products -- Public opinion | Consumers -- AttitudesGenre/Form: Electronic books.Additional physical formats: Print version:: Your customers' perception of quality : what it means to your bottom line and how to control it.DDC classification: 658.4/013 LOC classification: HF5415.157 | .K874 2011Online resources: Click to View
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Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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