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		Managing in the service economy James L. Heskett by James L. Heskett. Edition: 1st.Material type: Text Publication details: Boston, Mass. Harvard Business School Press 1986Availability: Items available for loan: IACT (1) Call number: 658. Add to cart (remove)
		What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. by Heskett, James L [author.] \| Sasser, W. Earl [author.] \| Schlesinger, Leonard A [author.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Oakland, California : Berrett-Koehler Publishers, Inc., 2015Copyright date: 2015Online access: Click to View Availability: No items available. Add to cart (remove)
		What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. by Heskett, James L [author.] \| Sasser, W. Earl [author.] \| Schlesinger, Leonard A [author.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Oakland, California : Berrett-Koehler Publishers, Inc., 2015Copyright date: 2015Online access: Click to View Availability: No items available. Add to cart (remove)

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