Assessing satisfaction in health and long term care [electronic resource] : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, Scott M. Geron.

Contributor(s): Applebaum, Robert | Geron, Scott, 1952- | Straker, Jane K | ProQuest (Firm)Material type: TextTextPublication details: New York : Springer, c2000Description: ix, 142 pSubject(s): Patient satisfaction | Medical care -- EvaluationGenre/Form: Electronic books.DDC classification: 362.1 LOC classification: RA399.A1 | A875 2000Online resources: Click to View
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Includes bibliographical references (p. 129-135) and index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

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