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		Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton. by Hernon, Peter [author.] \| Dugan, Robert E, 1952- [author.] \| Matthews, Joseph R [author.] \| Thornton, Kimberly [cover designer.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago, [Illinois] : ALA Editions, 2014Copyright date: 2014Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available An action plan for outcomes assessment in your library [electronic resource] / Peter Hernon, Robert E. Dugan. by Hernon, Peter \| Dugan, Robert E, 1952- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2002Other title: Outcomes assessment in your library.Online access: Click to View Availability: No items available. Add to cart (remove)
		No cover image available An action plan for outcomes assessment in your library [electronic resource] / Peter Hernon, Robert E. Dugan. by Hernon, Peter \| Dugan, Robert E, 1952- \| ProQuest (Firm). Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2002Other title: Outcomes assessment in your library.Online access: Click to View Availability: No items available. Add to cart (remove)
		Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter [author.] \| Altman, Ellen [author.] \| Dugan, Robert E, 1952- [author.]. Edition: Third edition.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: 2015Online access: Click to View Availability: No items available. Add to cart (remove)
		Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by Hernon, Peter [author.] \| Altman, Ellen [author.] \| Dugan, Robert E, 1952- [author.]. Edition: Third edition.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: 2015Online access: Click to View Availability: No items available. Add to cart (remove)