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Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. by Zeithaml, Valarie A [author.] | Salas, Jim [author.] | Bitner, Mary Jo [author.] | Brown, Stephen Walter, 1943- [author.]. Series: Service systems and innovations in business and society collection | 2014 digital libraryEdition: First edition.Material type: Text; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014Online access: Click to View Availability: No items available.
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Criminology : explaining crime and its context / Stephen E. Brown, Finn-Aage Esbensen, Gilbert Geis ; Pamela Chester, acquiring editor ; Ellen S. Boyne, development editor. by Brown, Stephen Eugene, 1951- [author.] | Esbensen, Finn-Aage [author.] | Geis, Gilbert [author.] | Chester, Pamela [editor.] | Boyne, Ellen S [editor.]. Edition: Eighth edition.Material type: Text; Format:
available online
; Literary form:
Not fiction
Publisher: Oxfordshire, England ; New York : Routledge, 2015Copyright date: 2015Online access: Click to View Availability: No items available.
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