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		No cover image available Service recovery and service continuity [electronic resource] / guest editors Steve Baron, Kim Harris and Dominic Elliott. by Baron, Steve \| Elliott, Dominic \| Harris, Kim \| ProQuest (Firm). Series: Journal of services marketing ; v.19, no. 5Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: Bradford, England : Emerald Group Publishing, c2005Online access: Click to View Availability: No items available. Add to cart (remove)
		Service and service systems : provider challenges and directions in unsettled times / Steve Baron, Philippa Hunter-Jones and Gary Warnaby. by Baron, Steve (J. Steve) [author.] \| Hunter-Jones, Philippa [author.] \| Warnaby, Gary [author.]. Series: 2014 digital library \| Service systems and innovations in business and society collectionEdition: First edition.Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014Online access: Click to View Availability: No items available. Add to cart (remove)

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