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Handbook of brand relationships [electronic resource] / Deborah J. MacInnis, C. Whan Park, Joseph W. Priester, editors.

by MacInnis, Deborah J | Park, C. Whan | Priester, Joseph W | Society for Consumer Psychology | ProQuest (Firm).

Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Armonk, N.Y. : M.E. Sharpe, c2009Online access: Click to View Availability: No items available.

How contemporary publishers reach out to their customers : transition from B2B to B2C marketing in the publishing industry / Kim Maya Sutton.

by Sutton, Kim Maya [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hamburg : Diplomica Verlag, 2014Online access: Click to View Availability: No items available.

Motivierende vergutungssysteme im vertrieb : leistung und erfolg als Bemessungsgrundlagen? / Kai-Uwe Schirch.

by Schirch, Kai-Uwe [author.].

Series: DiplomarbeitMaterial type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hamburg, [Germany] : Bachelor + Master Publishing, 2014Copyright date: 2014Online access: Click to View Availability: No items available.

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson.

by Polese, Francesco [editor.] | Mele, Cristina [editor.] | Gummesson, Evert [editor.].

Series: Journal of Service Theory and Practice ; Volume 25, Number 2Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: [Bradford, England] : Emerald, [2015]Copyright date: [2015]Online access: Click to View Availability: No items available.

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson.

by Polese, Francesco [editor.] | Mele, Cristina [editor.] | Gummesson, Evert [editor.].

Series: Journal of Service Theory and Practice ; Volume 25, Number 2Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: [Bradford, England] : Emerald, [2015]Copyright date: [2015]Online access: Click to View Availability: No items available.

Customer-centric marketing : building relationships and creating advocates in the age of the consumer / Aldo Cundari.

by Cundari, Aldo [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: 2015Online access: Click to View Availability: No items available.

Customer-centric marketing : building relationships and creating advocates in the age of the consumer / Aldo Cundari.

by Cundari, Aldo [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2015Copyright date: 2015Online access: Click to View Availability: No items available.

Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors.

by Fjermestad, Jerry | Romano, Nicholas C | ProQuest (Firm).

Series: Advances in management information systems ; v. 3.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Armonk, N.Y. ; London : M.E. Sharpe, c2006Online access: Click to View Availability: No items available.

Electronic customer relationship management [electronic resource] / Jerry Fjermestad, Nicholas C. Romano, editors.

by Fjermestad, Jerry | Romano, Nicholas C | ProQuest (Firm).

Series: Advances in management information systems ; v. 3.Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction Publication details: Armonk, N.Y. ; London : M.E. Sharpe, c2006Online access: Click to View Availability: No items available.

A multidisciplinary approach to service encounters / edited by Maria de la O. Hernandez-Lopez, Lucia Fernandez-Amaya.

by De la O Hernandez-Lopez, Maria [editor.] | Fernandez-Amaya, Lucia [editor.].

Series: Studies in pragmatics ; Volume 14.Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Leiden, The Netherlands : Koninklijke Brill, 2015Copyright date: 2015Online access: Click to View Availability: No items available.

A multidisciplinary approach to service encounters / edited by Maria de la O. Hernandez-Lopez, Lucia Fernandez-Amaya.

by De la O Hernandez-Lopez, Maria [editor.] | Fernandez-Amaya, Lucia [editor.].

Series: Studies in pragmatics ; Volume 14.Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Leiden, The Netherlands : Koninklijke Brill, 2015Copyright date: 2015Online access: Click to View Availability: No items available.

Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / Joel Le Bon, Carl A. Herman.

by Le Bon, Joel (College teacher) [author.] | Herman, Carl A [author.].

Series: Selling and sales force management collectionEdition: First edition.Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Online access: Click to View Availability: No items available.

Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / Joel Le Bon, Carl A. Herman.

by Le Bon, Joel (College teacher) [author.] | Herman, Carl A [author.].

Series: Selling and sales force management collectionEdition: First edition.Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Online access: Click to View Availability: No items available.

Sales ethics : how to sell effectively while doing the right thing / Alice Alessandri and Alberto Aleo.

by Alessandri, Alice [author.] | Aleo, Alberto [author.].

Series: Giving voice to values on business ethics and corporate social responsibility collectionEdition: First edition.Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Online access: Click to View Availability: No items available.

Sales ethics : how to sell effectively while doing the right thing / Alice Alessandri and Alberto Aleo.

by Alessandri, Alice [author.] | Aleo, Alberto [author.].

Series: Giving voice to values on business ethics and corporate social responsibility collectionEdition: First edition.Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Online access: Click to View Availability: No items available.

What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.

by Heskett, James L [author.] | Sasser, W. Earl [author.] | Schlesinger, Leonard A [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Oakland, California : Berrett-Koehler Publishers, Inc., 2015Copyright date: 2015Online access: Click to View Availability: No items available.

What great service leaders know and do : creating breakthroughs in service firm / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.

by Heskett, James L [author.] | Sasser, W. Earl [author.] | Schlesinger, Leonard A [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Oakland, California : Berrett-Koehler Publishers, Inc., 2015Copyright date: 2015Online access: Click to View Availability: No items available.

Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.

by VanDuinkerken, Wyoma [author.] | Kaspar, Wendi Arant [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: 2015Online access: Click to View Availability: No items available.

Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.

by VanDuinkerken, Wyoma [author.] | Kaspar, Wendi Arant [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: 2015Online access: Click to View Availability: No items available.

New routes to library success : 100+ ideas from outside the stacks / Elisabeth Doucett.

by Doucett, Elisabeth [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Chicago, [Illinois] : ALA Editions, 2015Copyright date: 2015Online access: Click to View Availability: No items available.

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