Ammons, David N. <br/><br/>
Municipal benchmarks  assessing local performance and establishing community standards /  [electronic resource] : 
David N. Ammons. 
 - 2nd ed. 
 - Thousand Oaks, Calif. :  Sage Publications,  c2001. 
 - ix, 501 p. :  ill. 
<br/><br/>Includes bibliographical references (p. 471-481) and index. 
<br/><br/>Introduction -- Performance measurement and benchmarking -- Animal control -- City attorney -- City clerk -- Courts -- Development administration -- Emergency communications -- Emergency medical services -- Finance -- Fire service -- Fleet maintenance -- Gas and electric services -- Human resource administration -- Information systems -- Library -- Management services executive offices, budget, management audit -- Parking services -- Parks and recreation -- Police -- Property appraisal -- Public health -- Public transit -- Public works engineering and miscellaneous services -- Purchasing and warehousing -- Risk management -- Social services -- Solid waste collection -- Streets, sidewalks, and storm drainage -- Traffic engineering and control -- Utilities business office -- Water and sewer services -- Performance milestones. 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Municipal services--Evaluation.--United States<br/>Municipal government--Evaluation.--United States<br/>Benchmarking (Managememt)--United States.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD4605  / .A667 2001 
<br/><br/><label>Dewey Class. No.: </label>352.3/214/0973