TY  - BOOK
AU  - Schneider,Benjamin
AU  - White,Susan S.
ED  - ProQuest (Firm)
TI  - Service quality: research perspectives 
T2  - Foundations for organizational science
AV  - HF5415.5 .S338 2004
PY  - 2004///
CY  - Thousand Oaks, Calif.
PB  - Sage Publications
KW  - Customer services
KW  - Quality control
KW  - Research
KW  - Management
KW  - Consumer satisfaction
KW  - Electronic books
N1  - Includes bibliographical references and indexes; Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=996595
ER  -