Schneider, Benjamin,  1938- <br/><br/>
Service quality  research perspectives /  [electronic resource] : 
Benjamin Schneider, Susan S. White. 
 - Thousand Oaks, Calif. :  Sage Publications,  c2004. 
 - xiii, 185 p. :  ill. 
 - Foundations for organizational science .
 - Foundations for organizational science. .
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control--Research.<br/>Customer services--Management--Research.<br/>Consumer satisfaction--Research.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S338 2004