Service quality research perspectives / [electronic resource] :
Benjamin Schneider, Susan S. White.
- Thousand Oaks, Calif. : Sage Publications, c2004.
- xiii, 185 p. : ill.
- Foundations for organizational science .
- Foundations for organizational science. .
Includes bibliographical references and indexes.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.