Exemplary performance driving business results by benchmarking your star performers / [electronic resource] :
Paul H. Elliott, Alfred C. Folsom.
- 1st ed.
- San Francisco : Jossey-Bass, c2013.
- x, 241 p. : ill.
Includes index.
The value of leveraging the insights of your stars -- Prioritizing performance improvement opportunities -- Selecting exemplary teams and individuals -- Capturing the expertise of your stars -- What makes them tick? : how stars and exemplary teams consistently exceed expectations -- Leading for exceptional results -- You get what you expect and what you inspect -- Great job! rewards, recognition, and consequences -- How to succeed in business by really trying : motivation, intentionality, and deliberate practice -- Replicating your stars! training and performance support -- Getting round pegs in the round holes : selecting for success -- Creating barrier-free work systems.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.