Janelle Barlow <br/><br/>
Emotional value:   creating strong bonds with your customers 
Janelle Barlow 
 - 1st. 
 - San Francisco, CA  Berrett-Koehler Publishers  2000 
<br/><br/><label>ISBN: </label>9781605097244 
<br/><br/><label>Dewey Class. No.: </label>658.81  / 1766