Achieve lasting process improvement reach Six Sigma goals without the pain / [electronic resource] :
Bennet P. Lientz, Kathryn P. Rea.
- San Diego, Calif. : Academic Press, c2002.
- xxii, 281 p. : ill.
Includes bibliographical references (p. 273) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.