The power of business process improvement 10 simple steps to increase effectiveness, efficiency, and adaptability / [electronic resource] :
Susan Page.
- New York : AMACOM, c2010.
- xii, 338 p.
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.