TY - BOOK AU - Walker,Gary TI - The Customer Centric selling® field guide to prospecting and business development: techniques, tools, and exercises to win more business SN - 9780071808057 (alk. paper) AV - HF5438.25 .W2765 2013 U1 - 658.85 WAL 23 PY - 2013/// CY - New York PB - McGraw-Hill KW - Selling KW - Sales management KW - Marketing N1 - Includes bibliographical references and index; Introduction -- Getting the most out of this field guide -- Customercentric selling® primer -- What is prospecting? -- Planning : the six steps to prospecting success -- Pipeline analysis -- Preparation -- Engaging at the "point of need" -- Sales ready messaging® -- Leveraging relationships & results through social networking -- Prospecting methods -- Telephone prospecting -- Email prospecting -- Five step prospecting methodology -- Thunder & lightning -- Direct mail prospecting -- Referral prospecting -- Drip marketing -- Getting started -- Sources ER -