TQM and ISO 9000 for architects and designers /
TQM and ISO nine thousand for architects and designers
Charles Nelson ; illustrations by Michael Lindell.
- New York : McGraw-Hill, c1996.
- xiv, 317 p. : ill. ; 24 cm.
Includes bibliographical references (p. 313-314) and index.
9780070462779
95045348
Architectural services marketing--Quality control.--United States Total quality management. ISO 9000 Series Standards.