International journal of service industry management.  Volume 18, Number 5,  Interdisciplinary insights on service activities  [electronic resource]. 
 IJSIM 

 - [Bradford, England] :  Emerald,  2007. 
 - p. 447-554 :  ill. 
<br/><br/>Includes bibliographical references. 
<br/><br/><br/>Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Service industries--Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9980.1  / .I57185 2007