TY  - BOOK
AU  - Connell,Julia
AU  - Burgess,John
TI  - Developments in the Call Centre Industry: Analysis, Changes and Challenges
T2  - Routledge Studies in Business Organizations and Networks Series
SN  - 9781134248827
U1  - 658.812 
PY  - 2006///
CY  - Milton
PB  - Taylor & Francis Group
KW  - Electronic books
UR  - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=7245482
ER  -