TY  - BOOK
AU  - Betz,Charles T.
ED  - ProQuest (Firm)
TI  - Architecture and patterns for IT service management, resource planning, and governance: making shoes for the cobbler's children 
AV  - T58.5 .B47 2007
U1  - 004 22
PY  - 2007///
CY  - Amsterdam, Boston
PB  - Elsevier/Morgan Kaufmann
KW  - Information technology
KW  - Management
KW  - Computer network architectures
KW  - Electronic books
N1  - Includes bibliographical references (p. 397-406) and index; Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries
UR  - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=293993
ER  -