TY  - BOOK
AU  - Woodcock,Jamie
TI  - Working the phones: control and resistance in call centres 
AV  - HE8788 .W663 2017
U1  - 658.812 23
PY  - 2017///
CY  - London, [England]
PB  - Pluto Press
KW  - Call centers
KW  - Social aspects
KW  - Great Britain
KW  - Call center agents
KW  - Electronic books
N1  - Includes bibliographical references and index
UR  - https://ebookcentral.proquest.com/lib/bacm-ebooks/detail.action?docID=4734131
ER  -