Woodcock, Jamie, <br/><br/>
Working the phones :  control and resistance in call centres / 
Jamie Woodcock. 
 - 1 online resource (202 pages) 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781786800145 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Social aspects--Great Britain.<br/>Call center agents--Great Britain.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HE8788  / .W663 2017 
<br/><br/><label>Dewey Class. No.: </label>658.812